Terms of Service

Terms of Service

1. Introduction

Welcome to Hairtoria. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

2. Intellectual Property

All content, including but not limited to text, graphics, logos, images, and software, on this website is the property of Hairtoria and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content on this website without our prior written permission.

3. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

4. Account Registration

To access certain features of our website, you may be required to create an account. You must provide accurate and complete information when creating your account. You are solely responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

5. Purchases

By making a purchase on our website, you agree to provide current, complete, and accurate purchase and account information. All payments must be authorized by the relevant cardholder. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

6. Shipping and Delivery

We aim to process and ship orders within the specified timeframes. However, we are not responsible for delays caused by unforeseen circumstances or the actions of third-party delivery services. Please review our Shipping Policy for detailed information on our shipping practices.

7. Returns and Refunds
All sales are final. We do not offer refunds or returns as our products are bespoke items made to order. Exceptions include:

  • If you receive the wrong item.
  • If your order was shipped to a different address than the one you provided. Please contact us if you need to change your address.
  • If your order is delayed beyond the 10 working days processing duration during peak times, you can request a refund.

Returns and refunds are only accepted under rare circumstances. If you return an order that has been installed, used, lace cut, or if more than 7 days have passed since it was declared delivered, you will not be entitled to a refund. Refunds can take up to 10 working days to reflect. Please note that we cannot provide a refund if the delay is due to the courier service, as we have limited control over this situation. By placing an order, you agree to these terms and understand the circumstances in which you are entitled to a refund.



8. Privacy
8.1. Introduction

At  Hairtoria, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information.

8.2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, postal address, phone number, and payment information.
  • Technical Information: IP address, browser type, operating system, and website usage data.
  • Transactional Information: Purchase history and preferences.

8.3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: To process your orders and payments, and to deliver the products you have purchased.
  • To Improve Our Services: To analyze website usage and improve our products, services, and website functionality.
  • To Communicate with You: To send you updates about your order, promotional materials, and other communications related to our services.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.

8.4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep your information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

8.5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored on secure servers and is protected by a variety of physical and electronic security measures.

8.6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to request the transfer of your personal information to another party.

8.7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

 

9. Limitation of Liability

To the fullest extent permitted by law, Hairtoria shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, this website or our services. This includes, but is not limited to, damages for errors, omissions, interruptions, defects, delays, computer viruses, loss of profits, and loss of data.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hairtoria, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising from or related to your use of this website or any violation of these Terms.

11. Modifications to Terms of Service

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website following any changes indicates your acceptance of the new Terms. We encourage you to review these Terms periodically for any updates or changes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or your use of our website shall be resolved exclusively in the courts of England and Wales.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at hairtoria@gmail.com

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Latest Update June 29, 2024